Política de envío

Last updated: October 16, 2025

Enz Nutrition (“we”, “our”, “us”) operates this store and website, including all related services, content, and products (“Services”) through our Shopify-powered platform. This Shipping Policy describes how we process, handle, and deliver your orders when you purchase from our online store. By placing an order with us, you agree to the terms outlined below.

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Order Processing

• All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

• You will receive another notification once your order has shipped.

• Processing times may be extended during high-volume periods such as holidays, restocks, or promotional sales.

If we experience any delays due to high demand or carrier-related issues, we will notify you promptly via the contact information provided at checkout.

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Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery times depend on your selected shipping option and destination.

Please note: Delivery times are estimates provided by carriers and are not guaranteed. Enz Nutrition is not liable for delays caused by customs clearance or unforeseen transit disruptions.

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Shipment Confirmation and Tracking

Once your order has shipped, you will receive an email notification that includes your tracking number.
Tracking information may take up to 24–48 hours to become active on the carrier’s system.

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Shipping Restrictions

We currently ship to most regions within the United States and select international destinations.
We do not ship to P.O. Boxes, military zones, or countries restricted by applicable export laws or trade sanctions.

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Customs, Duties, and Taxes (International Orders)

Enz Nutrition is not responsible for any customs fees, import duties, or local taxes applied to your order.
All fees imposed during or after shipping are the responsibility of the customer (e.g., tariffs, taxes, customs clearance fees).

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Lost, Damaged, or Stolen Packages

Enz Nutrition is not liable for lost or stolen packages once the carrier marks them as “Delivered.”
If your package is lost or arrives damaged:

1. Contact the carrier immediately to file a claim.

2. Notify us at enznutrition@gmail.com with your order number and tracking details — we’ll assist you in the resolution process.

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Order Changes and Address Errors

Please ensure your shipping address is complete and accurate before confirming your order.
We are unable to reroute or modify orders once they have been processed or shipped.
If you entered the wrong address, contact us immediately at enznutrition@gmail.com we’ll do our best to update it before fulfillment.

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Returns and Exchanges

Please refer to our Return Policy for detailed information on how to return or exchange items received through our online store.

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Contact Us

If you have any questions or concerns about your order or this Shipping Policy, you can reach us at:

Enz Nutrition
📍 103 North 36th Street, Saint Joseph, MO, 64506, United States
📧 enznutrition@gmail.com